Refund Policy

1. Definitions

Credit restoration means returning internal usage credits to your account balance after a paid operation does not produce a usable result, or after a verified billing or technical error.

Payment refund (monetary refund) means returning money through Flitt against the original payment transaction for a credit package purchase or, where approved, for paid credits attributable to a specific operation.

These processes are different. Restoring credits is not the same as a monetary refund, and a monetary refund request is reviewed separately from automatic credit restoration.

2. Purchase model

Credit packages are digital prepaid usage units for AI generation and related features. They are not subscriptions and do not renew automatically.

Because results of AI generation are creative and subjective, dissatisfaction with style, timbre, pronunciation, lyrics, or artistic quality alone does not automatically entitle you to a monetary refund or to credit restoration when the operation completed technically and produced a usable result.

3. Failed operations and credit restoration

When a paid operation fails before a usable result is produced, the service may automatically restore the credits charged for that operation. Where the failure is verified as a terminal failure in our systems, charged credits for that operation are restored automatically and idempotently.

Examples of situations where credits are typically restored automatically after a verified failure include music generation marked failed after provider confirmation, lyrics generation failure, stem separation failure, and WAV export failure after credits were charged.

If the external provider outcome cannot yet be determined, the operation may remain under verification. Once the outcome is confirmed as failed, applicable charged credits may be restored. If a usable result was later confirmed, credits are not restored.

User cancellation of a music generation is not currently offered as a self-service refund path. Render of an MP3 mix in the editor does not charge credits in the current product configuration.

If credits were not restored and you believe a paid operation failed without a usable result, contact support with the account email, approximate time, and any job or project identifier shown in the product.

4. Unsatisfactory AI results

Subjective dissatisfaction with an AI result — including differences from expectations about musical style, voice timbre, pronunciation, lyrics, arrangement, or creative quality — does not automatically guarantee a refund when the operation completed and a usable output was delivered.

However, the user may submit a monetary refund request, which may be reviewed individually according to this Refund Policy and applicable law.

5. Unused paid credits from a purchase

A user may request a monetary refund for the unused paid remainder of a specific credit-package purchase.

For a partially used credit package, any approved refund is limited to the monetary value attributable to the unused paid credits from that specific purchase. The calculation is based on the original payment transaction, not a later exchange rate.

Free or promotional credits have no monetary refund value.

Previous refunds associated with the same purchase are taken into account when calculating any later refundable amount, so that the total monetary refund cannot exceed the original payment.

Requests are reviewed by support. Monetary refunds are not automated in the product.

6. Monetary refund for a completed operation

If an operation completed successfully and the user later submits a monetary refund request, support or an authorized reviewer may review the request under this Policy and applicable law.

If an approved refund relates to a specific completed operation, the refundable amount is limited to the portion of paid credits attributable to that operation. Free or promotional credits have no monetary refund value.

7. Credit restoration and monetary reimbursement

Credit restoration and monetary reimbursement are alternative remedies for the same compensated usage and are not applied cumulatively.

If a monetary refund for an operation has been completed, the spent credits for that compensated usage are not returned to the account. If the same usage already received system credit restoration after a confirmed technical failure, it is not also eligible for duplicate monetary compensation.

8. Duplicate or incorrect charge

Contact support if you see a duplicate charge, an incorrect amount, a successful payment without package credits, or a payment marked successful while the balance was not updated.

After verification, we may credit the package, restore credits, or initiate a monetary refund through Flitt, depending on the case. Immediate completion is not guaranteed.

9. Unauthorized payment

If you believe a payment was unauthorized, contact your bank or card issuer immediately and also notify support.

We may request information needed to investigate. Do not send full card numbers, CVV/CVC codes, SMS/OTP codes, or internet-banking passwords to the service.

10. How to request a monetary refund

For refund requests, contact [email protected] and include:

• Account email
• Payment or order identifier, if available
• Purchase date
• Amount and currency, if known
• A short description of the reason
• Operation or project identifier, when the refund concerns a specific operation

Do not include full card numbers, CVV/CVC, banking passwords, or one-time codes.

11. Review timing

We aim to review complete monetary refund requests within 10 business days. Approved monetary refunds are initiated through Flitt against the original payment transaction. The time for funds to appear depends on Flitt, the card/payment network, and the customer’s issuing bank.

The 10-business-day period is a target for reviewing the request, not a guarantee of payment settlement timing.

12. Chargebacks

Before opening a chargeback, we recommend contacting support so we can attempt to resolve the issue.

A chargeback does not stop fraud or abuse investigation. An account may be temporarily limited while a disputed purchase is linked to issued or used credits. We do not impose an automatic permanent ban solely because a chargeback was filed.

13. Mandatory consumer rights

Refund requests may also be subject to mandatory withdrawal or consumer rights under applicable law. Nothing in this Policy limits rights that cannot legally be excluded.

14. Contact

For refund requests, contact [email protected].

Trader details: Legal Information.

See also Terms of Service, Privacy Policy, and Pricing.